What is a Smart COI?
Certificial is a data-first platform. We use regulatory approved Certificates of Insurance to
render the data on COIs, making them continuously updated and versioned. As your Clients’
coverage changes, anyone who you or your Client has shared a Smart COI with will
automatically receive updated information.
I need my CSR or Cert Department to respond to this request. How do I handle that?
If your Agency has team mode enabled, they will be able to view the request simply by logging in.
If your Agency does not have team mode enabled, please have the representative login and select the “Add Client” button to the left of the screen. They can enter the Request ID provided in the email we sent you indicating you had a new request and transfer the request to themselves.
Why is my Client non-compliant?
Look for red highlighting and text to indicate why your Client is non-compliant. The reasons may vary from limit, coverage symbols and endorsement deficiencies to non-acceptance by the Cert Holder of the provided description of operations. You’ll receive periodic emails indicating the cause of non-compliance and how to remedy the issues.
How do I update my Client’s coverage information within Certificial?
If your AMS is integrated with Certificial, you don’t have to do anything! Your data automatically syncs, so you can use your AMS to make updates as you would to conduct normal business operations.
If you have not yet integrated your AMS and Certificial, select the menu icon to the right of your Client’s policy and select “Edit”.
Where can I go for additional help?
Upon logging in you’ll have access to the “Guided Assistance” menu on the left of the screen. There are many step-by-step walkthroughs that can assist you with the most common functionality and questions. If your questions cannot be resolved, you can email our Support team at
support@certificial.com.
How is Certificial different than Certificate Management Systems?
Certificial is a data-first platform, enabling the COI to be continuously updated and versioned. As your Suppliers’ coverage changes in their Agent’s core systems, you are automatically provided the new information. This is referred to as a “Smart COI”. The continuous monitoring of a Smart COI allows you to take action when a Supplier is not properly covered and prevent an uninsured claim, as well as lower the overall risk for your organization.
What are Requirements Templates?
Rather than creating a unique request for every Supplier, templates can be used to save you considerable time. Once you set up a template with the desired coverage types, limits, description of operations, and other requirements, you can use the template to request coverage from your Suppliers individually or to entire groups using your Supplier Address Book.
For a step-by-step walkthrough, you can select “Create Insurance Requirement Templates” in the Guided Assistance menu.
Can I send a Request to more than one Supplier at a time?
Yes, you can do this by utilizing the Supplier Address Book. Hover over your name at the top-right of the screen and select, “Supplier Address Book”. Download the Excel template and complete all of the required fields. You can then upload the document and use it to request coverage from the entire list all at once. When making a Request, rather than selecting the company or adding an email address, the last option allows you to select the Supplier Address Book.
If you need assistance uploading the Supplier Address Book, you can use the “Upload Supplier Address Book” walkthrough under the Guided Assistance menu.
How do I make Exceptions if a Supplier is Non-Compliant?
Hover over the three lines to the far right of the Non-Compliant policy and select “Exception Handling”. Here, you’ll be able to set the exception for a specific duration and all exceptions will be logged for auditing purposes.
For a step-by-step walkthrough, you can select “Manage Compliance Exceptions” in the Guided Assistance menu.
What does “Requires Review” mean?
Certain information is not automatically flagged as Non-Compliant. Some fields, such as Description of Operations or Carrier Ratings may require review from you to determine if you want to accept or deny the response. Once reviewed, it will turn Compliant or Non-Compliant and the Supplier and their Agent will be notified.
