Data Quality Report Explanation &
Resolution Tips

Please use the explanations of each error code below in order to resolve data sync issues. If you need further assistance, please email us at

Please note: Your data quality dashboard reflects the data in Certificial as of yesterday. If you resolve any data quality issues, they will be removed from the report the following day.

For general HawkSoft integration FAQs, visit our FAQ page.

Client-Related Errors

"Agent Role"

Description: Email already exists in Certificial as an Agent Likely Cause: You have listed your email address as the Clients' email address Resolution: You may use a single email as the email address for multiple Clients. You may not, however, use a single email for a Certificial "User" account AND a Certificial "Agent" account. To resolve, change the email address for your Clients to an address different from the email address you used to register on Certificial as an Agent.

"No Business Profile"

Description: Company Name is not defined Resolution: Edit the Account's profile to include a Company Name

"No Email Found"

Description: No email is listed for the Client Resolution: Edit the Account's profile to include an email address for the Company

Policy-Related Errors

"No LOB Mapping"

Description: No mapping currently available in Certificial for this line of business Resolution: Please send an email to to request the addition of a line of business. We will do our best to accommodate all requests.

"Empty LOB"

Description: The policy does not have a line of business specified Resolution: Add a line of business to the policy

"No Valid Coverage" or "No Code Description"

Description: At least one limit name associated with the policy is not mapped to Certificial Resolution: Change the limit name to a pre-defined HawkSoft limit name. To do so, please:

  1. Login and select the "Search" icon in the top navigation
  2. Locate the Client and open their Profile
  3. Select the "Action" icon in the top navigation
  4. Select "Internal"
  5. Select "Change Client/Policy"
  6. Select the Coverage Type in the left navigation, the gear icon next to the limit name that will be changed, and select "Edit Coverage"
  7. Select a pre-defined Limit Name under in the "Coverage" section to rename the limit, and then select "OK"