
Please use the explanations of each error code below in order to resolve data sync issues. If you need further assistance, please email us at support@certificial.com.
Please note: Your data quality dashboard reflects the data in Certificial as of yesterday. If you resolve any data quality issues, they will be removed from the report the following day.
For general HawkSoft integration FAQs, visit our FAQ page.
How Do I Register and Sync Data?

- Launch HawkSoft CMS
- Click on the Setup Menu (gear icon, top right)
- Select "Marketplace"
- Scroll down to find the listing for Certificial
- Check the box confirming consent to their Terms and Conditions
- Click "Share Data"
- If you are not yet registered on Certificial, register using the HawkSoft Registration Page * Be sure to add your HawkSoft Agency ID into the "AMS Agency ID" field on the registration form
** If you are already registered on Certificial, please email us at
support@certificial.com with the email address registered and your HawkSoft Agency ID
*** Your data will begin syncing with Certificial and may take up to an hour to be completed
Agent Role

Description: Email already exists in Certificial as an Agent
Likely Cause: You have listed your email address as the Clients' email address
Resolution: You may use a single email as the email address for multiple Clients. You may not, however, use a single email for a Certificial "User" account AND a Certificial "Agent" account. To resolve, change the email address for your Clients to an address different from the email address you used to register on Certificial as an Agent.
No Business Profile

Description: Company Name is not defined
Resolution: Edit the Account's profile to include a Company Name
No Email Found

Description: No email is listed for the Client
Resolution: Edit the Account's profile to include an email address for the Company
No LOB Mapping

Description: No mapping currently available in Certificial for this line of business
Resolution: Please send an email to info@certificial.com to request the addition of a line of business. We will do our best to accommodate all requests.
Empty LOB

Description: The policy does not have a line of business specified
Resolution: Add a line of business to the policy
No Valid Coverage" or "No Code Description

Description: At least one limit name associated with the policy is not mapped to Certificial
Resolution: Change the limit name to a pre-defined HawkSoft limit name. To do so, please:
- Login and select the "Search" icon in the top navigation
- Locate the Client and open their Profile
- Select the "Action" icon in the top navigation
- Select "Internal"
- Select "Change Client/Policy"
- Select the Coverage Type in the left navigation, the gear icon next to the limit name that will be changed, and select "Edit Coverage"

- Select a pre-defined Limit Name under in the "Coverage" section to rename the limit, and then select "OK"
