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Data Quality Report Explanation &
Resolution Tips

Please use the explanations of each error code below in order to resolve data sync issues. If you need further assistance, please email us at support@certificial.com.

Please note: Your data quality dashboard reflects the data in Certificial as of yesterday. If you resolve any data quality issues, they will be removed from the report the following day.

For general HawkSoft integration FAQs, visit our FAQ page.

How Do I Register and Sync Data?
Agent Role
How Do I Receive My Data Quality Report?
No Business Profile
How Do I Resolve Errors On My Data Quality Report?
No Email Found
How Do I Export a Client's Cert Holder Address Book?
No LOB Mapping
Empty LOB
No Valid Coverage" or "No Code Description